Integrate LiveAgent with MSG91

Send information between LiveAgent and MSG91 automatically, without writing any code, using Zoho Flow.

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Send messages via MSG91 for new contacts in LiveAgent

Automate the process of creating new contacts when people reach out to you through support. Every time a new contact is added in LiveAgent, a message is sent to the contact via MSG91.

How it works
1. A new contact is added to LiveAgent.
2. Zoho Flow automatically sends a message to the contact via MSG91.
Use this flow
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Send messages via MSG91 for new contacts in LiveAgent

LiveAgent + MSG91

Build your own integrations between LiveAgent and MSG91

Connect LiveAgent and MSG91 with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate LiveAgent and MSG91 using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created

Ticket created

Triggers when a new ticket is created

Company created

Triggers when a new company is created

All Actions - Actions are the automated tasks

Create company

Creates a new company

Create ticket

Creates a new ticket

Add contact to group

Adds a contact to the selected group

Create contact

Creates a new contact

Remove contact from group

Removes a contact from the selected group

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch company

Fetches the details of an existing company by ID, name, or email address

Fetch contact

Fetches the details of an existing contact by ID, first name, last name, or email address

Fetch ticket

Fetches the details of an existing ticket by ID or subject

Send email

Sends an email to the specified recipients

Send WhatsApp template message

Sends a WhatsApp template message to the specified phone numbers

Send SMS

Sends a text message to the specified phone numbers

Create or update contact

Creates a contact in the selected group. If the contact exists, the details are updated.

Resend OTP

Resends an OTP to the selected phone number

Send OTP

Sends an OTP to the selected phone number

What is LiveAgent?

LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.

What is MSG91?

MSG91 is an SMS solution for bulk, regional, and transactional SMS. You can track market trends, verify numbers with OTPs, and send customized messages.

Phone/SMS

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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