Integrate LiveAgent with 900+ apps

Create business workflows for LiveAgent without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular LiveAgent workflows

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Create contact in LionDesk for new contact in LiveAgent

It’s good practice to be in touch with people who've reached out to you via your support channel so that you better understand what they’re looking for and how you can help them. This flow helps in doing just that. A contact is created in LionDesk every time a new contact is registered in LiveAgent.

How it works
1. A new contact is added to LiveAgent.
2. Zoho Flow automatically adds the contact as a new contact to LionDesk.
Use this flow
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Create contact in LionDesk for new contact in LiveAgent

LionDesk + LiveAgent

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Send messages via MSG91 for new contacts in LiveAgent

Automate the process of creating new contacts when people reach out to you through support. Every time a new contact is added in LiveAgent, a message is sent to the contact via MSG91.

How it works
1. A new contact is added to LiveAgent.
2. Zoho Flow automatically sends a message to the contact via MSG91.
Use this flow
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Send messages via MSG91 for new contacts in LiveAgent

LiveAgent + MSG91

Build your own LiveAgent integrations

Connect LiveAgent with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your LiveAgent workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created

Ticket created

Triggers when a new ticket is created

Company created

Triggers when a new company is created

All Actions - Actions are the automated tasks

Create company

Creates a new company

Create ticket

Creates a new ticket

Add contact to group

Adds a contact to the selected group

Create contact

Creates a new contact

Remove contact from group

Removes a contact from the selected group

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch company

Fetches the details of an existing company by ID, name, or email address

Fetch contact

Fetches the details of an existing contact by ID, first name, last name, or email address

Fetch ticket

Fetches the details of an existing ticket by ID or subject

What is LiveAgent?

LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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