Integrate LiveChat with PagerDuty
Send information between LiveChat and PagerDuty automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate LiveChat and PagerDuty using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Chat created
Triggers when a new chat is created
Chat ended
Triggers when a chat is ended
Visitor queued
Triggers when a visitor is queued
Incident resolved
Triggers when an incident is resolved
New notification
Triggers when there is a new notification
Incident acknowledged
Triggers when an incident is acknowledged
Incident created or triggered
Triggers when a new incident is created or triggered
Incident escalated
Triggers when an incident is escalated to another user in the same escalation level
All Actions - Actions are the automated tasks
Resume chat
Restarts an archived chat
Close chat
Closes an existing chat
Create user
Creates a new user
Create event
Creates a new event
Create incident
Creates a new incident
Update incident
Updates the details of an existing incident
Find user on call
Finds the user on call for a specific schedule
Fetch incident
Fetches the details of an existing incident by its ID or incident key
Fetch user
Fetches the details of an existing user by its ID or name
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
What is PagerDuty?
PagerDuty is a digital operations management platform that helps detect and resolve infrastructure issues by providing reliable notifications, incident management, and customized alerts.
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