Integrate ServiceDesk Plus Cloud with Zoho Desk
Send information between ServiceDesk Plus Cloud and Zoho Desk automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceDesk Plus Cloud and Zoho Desk
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Project task created
Trigger when a new task is created in project
Request approved
Triggers when an existing request is approved
Project task worklog created
Triggers when a new project task worklog is created
Request created in template
Triggers when a new request is created in the selected template
Project member added
Triggers when a new member is added in project
Release status updated
Triggers when the status of an existing release is updated
Project task updated
Triggers when an existing task is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Change status updated
Triggers when the status of an existing change is updated
Notification sent
Triggers when a user sends a notification
Project task comment added
Triggers when a new project task comment is added
Project updated in template
Triggers when a project is updated under selected template
Request task worklog created
Triggers when a request task worklog is created
Note created
Triggers when a new note is created
Milestone created
Triggers when a new milestone is created
Release updated
Triggers when the details of an existing release are updated
Milestone comment added
Triggers when a new comment is added in milestone
Milestone updated
Triggers when a milestone is updated
Request worklog created
Triggers when a new request worklog is created
Project created
Triggers when a new project is created
Requester created
Triggers when a new requester is created
Release note updated
Triggers when an existing release note is updated
Change created
Triggers when a new change is created
Request task updated
Triggers when the details of an existing request task are updated
Problem created
Triggers when a new problem is created in a template
Request updated
Triggers when the details of an existing request are updated
Change updated
Triggers when a change is updated
Task closed
Triggers when a task is closed
Release task updated
Triggers when a release task details are updated
Release note created
Triggers when a new release note is created
Request task created
Triggers when a new request task is created
Release created
Triggers when a new release is created
Project updated
Triggers when a project is updated
Project created in template
Triggers when a new project is created in selected template
Project comment added
Triggers when a new project comment is added
Request created
Triggers when a new request is created
Release task created
Trigger when a new release task is created
Asset created
Triggers when a new asset is created
Product created
Triggers when a new product is created
Agent created
Triggers when a new agent is created in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Call created
Triggers when a new call is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Account updated
Triggers when the details of the selected account is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Agent channel availability manually updated
Triggers when the channel availability of an agent is manually updated
Article updated
Triggers when an existing article is updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Time entry created
Triggers when a new time entry is created in the selected task
Task created
Triggers when a new task is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket approval added
Triggers when a new ticket approval is added
Call updated
Triggers when the details of a call is updated in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Event created
Triggers when a new event is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Account created
Triggers when a new account is created in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Article created
Triggers when a new article is created
Contact created
Triggers when a new contact is created in the selected portal
All Actions - Actions are the automated tasks
Send Notification
Sends a request notification
Create request
Creates a new request
Create problem
Creates a new problem
Add milestone comment
Adds a new milestone comment
Create release task
Creates a new task in a release
Create release note
Creates a note for the selected release
Associate release with problem
Associates a release with a problem
Associate request with problem
Associates a request with a specific problem
Associate release with change
Associates a release with an existing change
Add solution
Adds a new solution
Create technician
Creates a new technician
Create requester
Creates a new requester
Create request worklog
Creates a new request worklog
Create request task worklog
Creates a new request task worklog
Create release
Creates a new release
Create milestone
Creates a new milestone
Create milestone task worklog
Creates a new milestone task worklog
Create request task
Creates a new request task
Create project task worklog
Creates a new project task worklog
Create change
Creates a new change
Create project task
Creates a new task in a project
Create request note
Creates a note for the selected request
Add comment
Adds a new comment to a project, milestone, or to tasks under a project or milestone
Add project member
Adds a new project member
Create project
Creates a new project
Update request
Updates the details of an existing request
Update release task
Updates the details of an existing release task
Update requester
Updates the details of an existing requester based on ID
Update technician
Updates the details of an existing technician
Update project
Updates the details of an existing project
Update problem
Updates the details of an existing problem
Update project task
Updates the details of an existing project task
Update Release
Updates the details of an existing release
Update milestone
Updates the details of an existing milestone
Update change
Updates the details of an existing change
Fetch release task
Fetches the details of an existing release task by id or title
Fetch project by ID
Fetches the details of an existing project by ID
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Fetch release
Fetches the details of an existing release by its id or display id or title
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch project task
Fetches the details of an existing project task by ID
Fetch request by internal ID
Fetches a request using its internal ID
Fetch release attribute
Fetches the details of release attributes by name
Fetch request by ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch solution topic
Fetches a solution topic by its name
Fetch requester
Fetches the details of an existing requester by email address
Fetch release UDF attributes
Fetches the user-defined field (UDF) attributes of a release by name
Fetch milestone
Fetches the details of an existing milestone by ID
Fetch change UDF attributes
Fetches the user-defined field (UDF) attributes of a change by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Generate ticket summary - Zia
Generates summary of the ticket using Zia's generative AI
Create product
Creates a new product in the selected organization
Create call
Creates a new call in the selected organization
Create contact
Creates a new contact in the selected organization
Create agent
Creates a new agent in the selected organization
Create account
Creates a new account in the selected organization
Create ticket
Creates a new ticket in the selected organization
Find ticket tone and sentiment - Zia
Finds a tone and sentiment of the ticket using Zia's generative AI
Remove tag
Removes a tag from the specified ticket
Record email reply
Records an email reply from the contact for the specified ticket created in the email channel
Create task
Creates a new task in the selected department
Create ticket comment
Creates a comment in the selected ticket
Create account comment
Creates a new comment in the selected account
Create custom module record
Creates a new custom module record
Generate ticket reply - Zia
Generates a ticket reply using Zia's generative AI
Add ticket time entry
Adds time entry for an existing ticket
Add user to group
Adds the specified users to an existing group
Add task time entry
Adds time entry for an existing task
Create contact comment
Creates a comment in the selected contact
Create task comment
Creates a new comment in the specified task
Create topic
Creates a new topic
Create contract
Creates a new contract for the selected account
Create topic comment
Creates a comment for the specified topic
Send email reply
Sends a reply for the specified ticket created in the email channel
Add tag
Adds a tag to the specified ticket
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create event
Creates a new event in the selected organization
Create article
Creates a new article
Extract ticket key topics - Zia
Extracts key topics of the ticket using Zia's generative AI
Add agent to team
Adds the specified agent to the selected team
Close ticket
Closes the specified tickets
Update agent availability
Updates the availability status of an existing agent
Update account
Updates the selected account
Update call
Updates the details of the specified call
Update agent
Updates the details of an existing agent
Update topic
Updates the details of an existing topic
Edit ticket time entry
Edits the time entry of an existing ticket
Update ticket
Updates the details of an existing ticket
Update product
Updates the details of the selected product
Update contact
Updates the selected contact
Update contract
Updates the details of an existing contract
Remove agent from team
Removes the specified agent from the selected team
Update contact comment
Updates the specified comment in the selected contact
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update call timer
Updates the timer of an existing call
Update custom module record
Updates the details of an existing custom module record
Remove user from group
Removes the specified users from an existing group
Dissociate accounts to contact
Dissociates the specified account with the specified contact
Move ticket
Moves the specified ticket to the selected department
Update task timer
Updates the timer of an existing task
Associate accounts to contact
Associates the specified account with the specified contact
Update ticket comment
Updates the comment for the specified ticket
Update ticket timer
Updates the timer of an existing ticket
Update KB user status
Updates the status of an existing KB user
Invite contact to the help center
Invites the specified contacts to help center
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Update task
Updates the details of an existing task
Fetch article
Fetches the details of an existing article
Fetch account
Fetches an existing account by name or ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch contract
Fetches the details of an existing contract
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch custom module record
Fetches the details of an existing custom module record
Fetch call
Fetches the details of a call based on the selected field
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch custom module record by ID
Fetches the details of an existing custom module record by record ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch ticket
Fetches the details of an existing ticket
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch event
Fetches the details of an event based on the selected field
Fetch task
Fetches the details of an existing task by ID
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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