Integrate Slack with Zoho Desk
Send information between Slack and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Send Slack channel notifications when Zoho Desk ticket is updated
Tracking support tickets can be tricky; you never know when they will escalate, close or open. This Zoho Desk - Slack Flow can make that easier for your team. Every time a ticket is updated in Zoho Desk, Zoho Flow sends a channel notification via Slack.
How it works
1. A ticket is updated in Zoho Desk.
2. Zoho Flow sends the team a channel message via Slack.
Send Slack channel notifications when Zoho Desk ticket is updated
Zoho Desk + Slack
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Supported triggers and actions
Integrate Slack and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Message starred
Triggers when a message is starred
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Message posted to public channel
Triggers when a new message is posted to the selected public channel
User added
Triggers when a new user is added
Channel created
Triggers when a new channel is created
Agent availability updated
Triggers when the availability of an agent is updated
Article created
Triggers when a new article is created
Event created
Triggers when a new event is created in the selected portal
Call updated
Triggers when the details of a call is updated in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
Product created
Triggers when a new product is created
Account updated
Triggers when the details of the selected account is updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Agent created
Triggers when a new agent is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket approval added
Triggers when a new ticket approval is added
Time entry created
Triggers when a new time entry is created in the selected task
Task created
Triggers when a new task is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Call created
Triggers when a new call is created in the selected portal
Article updated
Triggers when an existing article is updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
All Actions - Actions are the automated tasks
Set channel topic
Sets the topic for the selected channel
Fetch user - By name
Fetches the details of an existing user by name
Send direct message
Sends a direct message to the selected user
Send private channel message
Sends a message to the selected private channel
Update profile
Updates the profile information for the selected user
Create reminder
Creates a new reminder
Create channel
Creates a new public channel
Send public channel message
Sends a message to the selected public channel
Fetch user - By username
Fetches the details of an existing user by username
Fetch user - By ID
Fetches the details of an existing user by ID
Create contract
Creates a new contract for the selected account
Create topic
Creates a new topic
Create contact
Creates a new contact in the selected organization
Add ticket time entry
Adds time entry for an existing ticket
Create task
Creates a new task in the selected department
Create contact comment
Creates a comment in the selected contact
Create event
Creates a new event in the selected organization
Create task comment
Creates a new comment in the specified task
Create topic comment
Creates a comment for the specified topic
Send email reply
Sends a reply for the specified ticket created in the email channel
Add tag
Adds a tag to the specified ticket
Create ticket comment
Creates a comment in the selected ticket
Create call
Creates a new call in the selected organization
Remove tag
Removes a tag from the specified ticket
Add user to group
Adds the specified users to an existing group
Create account
Creates a new account in the selected organization
Add task time entry
Adds time entry for an existing task
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create agent
Creates a new agent in the selected organization
Create ticket
Creates a new ticket in the selected organization
Create article
Creates a new article
Create product
Creates a new product in the selected organization
Update contact
Updates the selected contact
Update task timer
Updates the timer of an existing task
Update ticket comment
Updates the comment for the specified ticket
Update agent availability
Updates the availability status of an existing agent
Send custom channel reply
Sends reply for a ticket via the selected channel
Move ticket
Moves the specified ticket to the selected department
Invite contact to the help center
Invites the specified contacts to help center
Update article
Updates the details of an existing article
Update task
Updates the details of an existing task
Close ticket
Closes the specified tickets
Update contact comment
Updates the specified comment in the selected contact
Update ticket timer
Updates the timer of an existing ticket
Update contract
Updates the details of an existing contract
Edit ticket time entry
Edits the time entry of an existing ticket
Update call timer
Updates the timer of an existing call
Update product
Updates the details of the selected product
Update call
Updates the details of the specified call
Update topic
Updates the details of an existing topic
Remove user from group
Removes the specified users from an existing group
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update KB user status
Updates the status of an existing KB user
Update account
Updates the selected account
Update agent
Updates the details of an existing agent
Update ticket
Updates the details of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch ticket
Fetches the details of an existing ticket
Fetch task
Fetches the details of an existing task by ID
Fetch event
Fetches the details of an event based on the selected field
Fetch contract
Fetches the details of an existing contract
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch KB user
Fetches the details of an existing KB user
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch account
Fetches an existing account by name or ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch article
Fetches the details of an existing article
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash contact
Moves selected contact to the recycle bin
What is Slack?
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.
Similar apps
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
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Custom functions
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