Integrate Zendesk with 900+ apps

Create business workflows for Zendesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Zendesk workflows

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Create Zendesk tickets from Typeform entries

Customer support management can be tiring, especially when customers talk to you through several different channels. With this flow, it's one tiresome jobless for you; it automatically creates a ticket on Zendesk for each customer request raised through Typeform.

How it works

1. A new entry is submitted in Typeform.

2. Zoho Flow creates a ticket in Zendesk.

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Create Zendesk tickets from Typeform entries

Typeform + Zendesk

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Add new Zendesk tickets to Pipedrive as deals

Do you often get new leads through your support portal? With Zoho Flow, you can capture them automatically. Once you set up this flow, a new deal is created in Pipedrive each time you receive a ticket in a specific view on Zendesk.

How it works

1. A ticket is created in Zendesk.

2. Zoho Flow creates a new deal in Pipedrive.

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Add new Zendesk tickets to Pipedrive as deals

Zendesk + Pipedrive

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Get Slack notifications for new Zendesk tickets

Do you manually send an update to your teammates each time a new support ticket is received? If so, this flow is going to save you loads of time; it automatically notifies your team via Slack whenever a new customer query is received in Zendesk. 

How it works

1. A ticket is created in Zendesk.

2. Zoho Flow sends a message to the team's Slack channel.

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Get Slack notifications for new Zendesk tickets

Zendesk + Slack

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Submit bugs in Zoho Projects from Zendesk tickets

Use this flow to automatically submit a bug in Zoho Projects each time a ticket is received in Zendesk. The next time you read about an issue in your support portal, you can be sure that your tech team has already heard about it.

How it works

1. A new ticket is created in Zendesk.

2. Zoho Flow submits a bug in Zoho Projects.

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Submit bugs in Zoho Projects from Zendesk tickets

Zendesk + Zoho Projects

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Create a Zendesk tickets when a subscription is canceled in Zoho Billing

Every time a customer unsubscribes, your team would like to find out why. Use this flow to automatically create a ticket in Zendesk whenever a subscription is canceled in Zoho Billing. 


How it works
1. A subscription is canceled in Zoho Billing.
2. Zoho Flow will create a ticket in Zendesk.

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Create a Zendesk tickets when a subscription is canceled in Zoho Billing

Zoho Billing + Zendesk

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Create tickets on Zendesk for new or updated incidents on PagerDuty

This flow creates a ticket in Zendesk each time an incident is created or updated on Pagerduty. This way, you can automatically communicate new issues to your support team. 

How it works

1. An incident is created or updated on PagerDuty. 

2. Zoho Flow adds a new ticket in Zendesk.

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Create tickets on Zendesk for new or updated incidents on PagerDuty

PagerDuty + Zendesk

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Add new Sansan business cards to Zendesk as users

This flow automatically creates a new user in Zendesk whenever a new business card is added in Sansan. Set up a communication channel for each lead as soon as they enter your business.

How it works

1. A new business card is added in Sansan.

2. Zoho Flow creates a corresponding user in Zendesk.

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Add new Sansan business cards to Zendesk as users

Sansan + Zendesk

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Create a job in ServiceM8 when a ticket is created in Zendesk

Convert your tickets into actionable items to improve your service. This flow will create a job in ServiceM8 when a ticket is created in Zendesk.

How it works
1. A ticket is created in Zendesk.
2. Zoho Flow will create a job in Service M8.
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Create a job in ServiceM8 when a ticket is created in Zendesk

Zendesk + ServiceM8

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Create tickets in Zendesk for new orders in Billbee


Access to a customer's profile will help a representative address any customer concerns effectively. This flow will create a new ticket in Zendesk for a new order created in Billbee.

How it works
1) A new order is created in Billbee.
2) Zoho Flow creates a new ticket in Zendesk.

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Create tickets in Zendesk for new orders in Billbee

Billbee + Zendesk

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Create a ticket in Zendesk when an entry is made in Contact Form 7

Enhance your customer experience by addressing all the inquiries you're receiving. This flow will create a ticket in Zendesk when a new entry is made in Contact Form 7.

How it works
1. A form entry is made in Contact Form 7.
2. Zoho Flow will create a ticket in Zendesk.
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Create a ticket in Zendesk when an entry is made in Contact Form 7

Contact Form 7 + Zendesk

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Create a new ticket in Zendesk from a Zoho Forms form


Create a ticket in your helpdesk automatically from a form response. This flow creates a new ticket in Zendesk every time there's a new response to a Zoho Forms form.

How it works
1. A response to a Zoho Forms form is received.
2. Zoho Flow adds the response as a ticket in Zendesk.

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Create a new ticket in Zendesk from a Zoho Forms form

Zoho Forms + Zendesk

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Create Zendesk tickets when chats are missed in Zoho SalesIQ


Answering visitor chats assists in generating leads and missing chats end up as lost leads. This flow will create a ticket in Zendesk when a conversation is missed in Zoho SalesIQ.

How it works
1) A conversation is missed in Zoho SalesIQ.
2) Zoho Flow creates a ticket for it in Zendesk.
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Create Zendesk tickets when chats are missed in Zoho SalesIQ

Zoho SalesIQ + Zendesk

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Create ticket in Zendesk when a survey response is received in Zoho Survey


Automatically create a ticket in your help desk when a response is received to one of your surveys. This flow creates a ticket in Zendesk every time there's a response to a survey in Zoho Survey.


How it works
1) A survey response is received in Zoho Survey.
2) Zoho Flow creates a ticket in Zendesk.
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Create ticket in Zendesk when a survey response is received in Zoho Survey

Zoho Survey + Zendesk

Build your own Zendesk integrations

Connect Zendesk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Zendesk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

User created

Triggers when a new user is created

Ticket created

Triggers when a new ticket is created

Ticket updated

Triggers when the details of a ticket is updated

Organization created

Triggers when a new organization is created

All Actions - Actions are the automated tasks

Create Request

Creates a new ticket in a verified end user's account

Create Organization

Creates a new organization

Add Tag

Adds tag to the selected ticket

Create Ticket

 Creates a new ticket

Create User

Creates a new user

Update Organization

Updates an existing organization

Update User Details

Updates an existing user's details

Update Ticket

Updates an existing ticket status or adds comments

Add Comment

Adds comment to the selected ticket

Fetch Ticket

Fetches a ticket by ID

Fetch Organization

Fetches the details of an existing organization

Fetch User

Fetches the details of an existing user by ID

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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