Integrate Zendesk with 850+ apps
Create business workflows for Zendesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Zendesk workflows
Create Zendesk tickets from Typeform entries
Customer support management can be tiring, especially when customers talk to you through several different channels. With this flow, it's one tiresome jobless for you; it automatically creates a ticket on Zendesk for each customer request raised through Typeform.
How it works
1. A new entry is submitted in Typeform.
2. Zoho Flow creates a ticket in Zendesk.
Create Zendesk tickets from Typeform entries
Typeform + Zendesk
Create pulses in Monday from new Zendesk tickets
This flow creates a pulse in Monday for each new ticket that is added to Zendesk. Keep your entire team in the loop about new requests that customers raise.
How it works
1. A new ticket is created in Zendesk.
2. Zoho Flow adds it as a pulse in Monday.
Create pulses in Monday from new Zendesk tickets
Zendesk + Monday
Add new Zendesk tickets to Pipedrive as deals
Do you often get new leads through your support portal? With Zoho Flow, you can capture them automatically. Once you set up this flow, a new deal is created in Pipedrive each time you receive a ticket in a specific view on Zendesk.
How it works
1. A ticket is created in Zendesk.
2. Zoho Flow creates a new deal in Pipedrive.
Add new Zendesk tickets to Pipedrive as deals
Zendesk + Pipedrive
Get Slack notifications for new Zendesk tickets
Do you manually send an update to your teammates each time a new support ticket is received? If so, this flow is going to save you loads of time; it automatically notifies your team via Slack whenever a new customer query is received in Zendesk.
How it works
1. A ticket is created in Zendesk.
2. Zoho Flow sends a message to the team's Slack channel.
Get Slack notifications for new Zendesk tickets
Zendesk + Slack
Submit bugs in Zoho Projects from Zendesk tickets
Use this flow to automatically submit a bug in Zoho Projects each time a ticket is received in Zendesk. The next time you read about an issue in your support portal, you can be sure that your tech team has already heard about it.
How it works
1. A new ticket is created in Zendesk.
2. Zoho Flow submits a bug in Zoho Projects.
Submit bugs in Zoho Projects from Zendesk tickets
Zendesk + Zoho Projects
Create tickets in Zendesk for new orders in Billbee
How it works
Create tickets in Zendesk for new orders in Billbee
Billbee + Zendesk
Add new Sansan business cards to Zendesk as users
This flow automatically creates a new user in Zendesk whenever a new business card is added in Sansan. Set up a communication channel for each lead as soon as they enter your business.
How it works
1. A new business card is added in Sansan.
2. Zoho Flow creates a corresponding user in Zendesk.
Add new Sansan business cards to Zendesk as users
Sansan + Zendesk
Create a new ticket in Zendesk from a Zoho Forms form
How it works
Create a new ticket in Zendesk from a Zoho Forms form
Zoho Forms + Zendesk
Create Zendesk tickets when chats are missed in Zoho SalesIQ
How it works
Create Zendesk tickets when chats are missed in Zoho SalesIQ
Zoho SalesIQ + Zendesk
Create Zendesk tickets when subscriptions are canceled in Zoho Subscriptions
Every time a customer unsubscribes, your team needs to find out why. Use this flow to automatically create a ticket on Zendesk whenever a subscription is canceled in Zoho Subscriptions.
How it works
1. A subscription is canceled in Zoho Subscriptions.
2. Zoho Flow creates a ticket in Zendesk.
Create Zendesk tickets when subscriptions are canceled in Zoho Subscriptions
Zoho Billing + Zendesk
Create ticket in Zendesk when a survey response is received in Zoho Survey
How it works
Create ticket in Zendesk when a survey response is received in Zoho Survey
Zoho Survey + Zendesk
Create tickets on Zendesk for new or updated incidents on PagerDuty
This flow creates a ticket in Zendesk each time an incident is created or updated on Pagerduty. This way, you can automatically communicate new issues to your support team.
How it works
1. An incident is created or updated on PagerDuty.
2. Zoho Flow adds a new ticket in Zendesk.
Create tickets on Zendesk for new or updated incidents on PagerDuty
PagerDuty + Zendesk
Didn’t find the Zendesk integration you were looking for?
Integrate your apps to automate those tedious tasks. Save hours every day.
Supported triggers and actions
All Triggers - A trigger kickstarts the flow
User created
Triggers when a new user is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
Organization created
Triggers when a new organization is created
All Actions - Actions are the automated tasks
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Create Organization
Creates a new organization
Create Request
Creates a new ticket in a verified end user's account
Update User Details
Updates an existing user's details
Add Comment
Adds comment to the selected ticket
Update Ticket
Updates an existing ticket status or adds comments
Update Organization
Updates an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
Bulid comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Know more
Owain ap Rees
Sales Director, Artico
First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Know more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Know more
Harnoor Abroll
Technical and Operations Head, TruAct
