Integrate Zendesk with RingCentral
Send information between Zendesk and RingCentral automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zendesk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
Call recorded
Triggers when a call is recorded
Call received
Triggers when a call is received
SMS sent or received
Triggers when a new SMS is sent or received
Voicemail received
Triggers when a new voicemail is received
Call missed
Triggers when a call is missed
New call
Triggers when a new call is initiated or received
Call ended
Triggers when a call is ended
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Create contact
Creates a new contact
Send SMS
Sends a new SMS to the specified phone number
Initiate ringout call
Initiates a two-legged ringout call based on the specified caller and callee phone numbers
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact
Fetch extension by ID
Fetches the details of a RingCentral extension by extension ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
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