Integrate Zendesk with SmartRoutes
Send information between Zendesk and SmartRoutes automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when a new plan is created in SmartRoutes
Integrate SmartRoutes with Zendesk using Zoho Flow. Whenever a new plan is created in SmartRoutes, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new plan is created in SmartRoutes.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a new plan is created in SmartRoutes
SmartRoutes + Zendesk
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Supported triggers and actions
Integrate Zendesk and SmartRoutes using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
User created
Triggers when a new user is created
Customer created
Triggers when a new customer is created
Order status updated
Triggers when the status of an existing order is updated
Routes updated
Triggers when the details of an existing route are updated
Vehicle created
Triggers when a new vehicle is created
Order created
Triggers when a new order is created
Plan created
Triggers when a new plan is created
Plan dispatched
Triggers when an existing plan is dispatched
All Actions - Actions are the automated tasks
Add Tag
Adds tag to the selected ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create Ticket
Creates a new ticket
Add Comment
Adds comment to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Create vehicle
Creates a new vehicle
Create order
Creates a new order
Fetch customer by ID
Fetches the details of an existing customer using ID
Fetch order by ID
Fetches the details of an existing order using ID
Fetch plan by ID
Fetches the details of an existing plan using ID
Fetch vehicle by ID
Fetches the details of an existing vehicle using ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
What is SmartRoutes?
SmartRoutes is a logistics planning and management platform that helps users with automated routing, dispatches, capturing PODs and more.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
Toto
Technical Engineer, Master Liveaboards
