Integrate Freshdesk with ActiveCampaign

Send information between Freshdesk and ActiveCampaign automatically, without writing any code, using Zoho Flow.

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Add a new contact in ActiveCampaign whenever a new contact is added in Freshdesk

Having precise contact details empowers your sales team to deliver timely communications to users. This flow will log a new contact in ActiveCampaign whenever a new contact is created in Freshdesk.

How it works
  1. The flow triggers when a new contact is created in Freshdesk.
  2. Zoho Flow adds a new contact, updates the details of an existing contact, or removes an existing contact from the selected list in ActiveCampaign.
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Add a new contact in ActiveCampaign whenever a new contact is added in Freshdesk

Freshdesk + ActiveCampaign

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Supported triggers and actions

Integrate Freshdesk and ActiveCampaign using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

Contact added to list

Triggers when a new contact is added to the selected list

Campaign link clicked

Triggers when a contact clicks a link in a campaign message. This will only run once for each unique link.

Contact tag added

Triggers when a tag is added to an existing contact

Contact note created

Triggers when a new contact note is created

Campaign starts sending

Triggers when a new campaign starts sending

Contact updated

Triggers when the details of an existing contact are updated

Deal task created

Triggers when a new deal task is created

Contact unsubscribed from campaign

Triggers when a contact unsubscribes as a result of a campaign email sent

Deal note created

Triggers when a new deal note is created

Campaign opened

Triggers when a contact opens a campaign message. This will run every time a subscriber opens an email.

Deal updated

Triggers when the details of an existing deal are updated

Deal created

Triggers when a new deal is created

Contact created

Triggers when a new contact is created

All Actions - Actions are the automated tasks

Create forum

Creates a new forum in the selected category

Add notes to ticket

Adds private or public notes to the selected ticket

Create company

Creates a new company

Create group

Creates a new group

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Create campaign

Creates and sends a new campaign

Add tag to contact

Adds a tag to an existing contact

Create tracked event

Creates a custom website or application event

Add contact to automation

Adds a contact into an automation. If unavailable, a contact will be created and added

Create contact note

Creates a note for the specified contact

Add note to deal

Adds notes to the selected deal

Create deal

Creates a new deal

Create contact

Creates a new contact

Update deal

Updates an existing deal

Update contact

Updates an existing contact's details

Fetch contact

Fetches a contact by email address

Fetch deal

Fetches an existing deal by title

Search tag

Searches for an existing tag using name

Fetch user

Fetches a user by email address

Fetch automation

Fetches the details of an automation by name

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is ActiveCampaign?

ActiveCampaign is a marketing platform that helps you send campaigns, design newsletters, automate channels, and close deals faster. You can segment emails, add dynamic data, perform split testing, and manage your text-messaging marketing.

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