Integrate Freshdesk with Jira Cloud
Send information between Freshdesk and Jira Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Jira Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
Work log updated
Triggers when the details of an existing work log are updated
Work log created
Triggers when a new work log created
Issue status updated
Triggers when the status of an issue is updated
Version released
Triggers when a version is released
Project created
Triggers when a new project is created
Version created
Triggers when a new version is created for an existing project
Comment updated
Triggers when an existing comment is updated
Comment created
Triggers when a new comment is created
Project updated
Triggers when the details of an existing project are updated
Issue created
Triggers when a new issue is created
Issue updated
Triggers when the details of an existing issue are updated
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Create project
Creates a new project
Create comment
Creates a new comment for the specified issue
Create issue
Creates a new issue in the selected project
Create user
Creates a new user
Update issue
Updates the details of the specified issue
Fetch user
Fetches the details of an existing user by email address
Fetch project
Fetches the details of an existing project by project ID or key
Fetch issue attribute
Fetches the attributes of an existing issue
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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