Integrate Freshdesk with Zoho SalesIQ

Send information between Freshdesk and Zoho SalesIQ automatically, without writing any code, using Zoho Flow.

Build your own integrations between Freshdesk and Zoho SalesIQ

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Supported triggers and actions

Integrate Freshdesk and Zoho SalesIQ using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket note added

Triggers when a note is added to the selected ticket

Ticket created

Triggers when a new ticket is created

Ticket updated

Triggers when the details of an existing ticket are updated

Contact created

Triggers when a new contact is created

Contact updated

Triggers when the details of an existing contact are updated

Operator added

Triggers when a new operator is added

Conversation created

Triggers when a new conversation is created

Conversation completed

Triggers when a conversation is completed

Conversation missed

Triggers when a conversation is missed

Conversation rated

Triggers when a conversation is rated

All Actions - Actions are the automated tasks

Create ticket

Creates a new ticket

Create forum category

Creates a new forum category

Create company

Creates a new company

Create forum

Creates a new forum in the selected category

Create contact

Creates a new contact

Add notes to ticket

Adds private or public notes to the selected ticket

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Update company

Updates the details of an existing company

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Create article

Creates a new article

Associate operators to department

Associates operators to the selected department

Send message to latest conversation

Sends a message to the latest conversation

Update operator status

Updates the status of an existing operator

Enable department

Enables the selected department

Disable department

Disables the selected department

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Zoho SalesIQ?

Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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