Integrate Freshservice with Freshdesk
Send information between Freshservice and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshservice and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Asset created
Triggers when a new asset is created
Updated problem
Triggers when any detail of a problem is updated
Updated release
Triggers when any detail of a release is updated
Ticket created
Triggers when a new ticket is created
Updated ticket
Triggers when any detail of a ticket is updated
Problem created
Triggers when a new problem is created
Asset updated
Triggers when the details of an asset is updated
Release created
Triggers when a new release is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Create asset
Creates a new asset
Create department
Creates a new department
Create ticket note
Creates a new ticket note
Create reply conversation
Creates a new reply conversation for the ticket
Create release
Creates a new release
Create contract
Creates a new contract
Create ticket
Creates a new ticket
Create problem
Creates a new problem
Create requester
Creates a new requester
Update problem
Updates the details of an existing problem
Update asset
Updates the details of an existing asset
Update ticket
Updates the details of an existing ticket
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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