Integrate Microsoft Teams with ServiceNow

Send information between Microsoft Teams and ServiceNow automatically, without writing any code, using Zoho Flow.

Build your own integrations between Microsoft Teams and ServiceNow

Connect Microsoft Teams and ServiceNow with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Microsoft Teams and ServiceNow using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Channel created

Triggers when a new channel is created in the selected team

Event created

Triggers when a new event is created

Record created

Triggers when an incident record is created

Record updated

Triggers when the details of an existing record are updated

All Actions - Actions are the automated tasks

Post message to chat

Posts a message to the specified chat

Create event

Creates a new event

Post message to channel

Posts a message in the selected channel

Create channel

Creates a new channel in the selected team

Update event

Updates the details of an existing event

Fetch chat by display name or email

Fetches a one-on-one chat by display name or email address

Fetch event

Fetches the details of an existing event by title or ID

Create record

Creates an incident record

Update record

Updates an existing incident record

Fetch user

Fetches the details of an existing user

Fetch record

Fetches an incident record by ID

What is Microsoft Teams?

Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.

What is ServiceNow?

ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.

ITSM

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

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