Integrate Teamwork Desk with Slack

Send information between Teamwork Desk and Slack automatically, without writing any code, using Zoho Flow.

Build your own integrations between Teamwork Desk and Slack

Connect Teamwork Desk and Slack with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Teamwork Desk and Slack using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New ticket

Triggers when a new ticket is created

New agent reply

Triggers when an agent sends a reply

Ticket assigned

Triggers when a ticket in the selected inbox is assigned

New customer

Triggers when a new customer is created

New ticket note

Triggers when a ticket note is added

Thread edited

Triggers when a thread in the selected inbox is edited

New customer reply

Triggers when a customer sends a reply

Updated customer details

Triggers when the details of a customer are updated

Channel created

Triggers when a new channel is created

User added

Triggers when a new user is added

Message posted to private channel

Triggers when a new message is posted to the selected private channel

Message starred

Triggers when a message is starred

Message posted to public channel

Triggers when a new message is posted to the selected public channel

All Actions - Actions are the automated tasks

Create customer

Creates a new customer

Create ticket

Creates a new ticket

Update ticket

Updates an existing ticket

Link task to ticket

Links a task to a ticket

Unassign ticket

Unassigns the selected ticket

Update customer

Updates the details of an existing customer

Assign ticket

Assigns the selected ticket to a user

Reply to ticket

Adds a reply to the selected ticket

Fetch ticket

Fetches a ticket by ticket ID or keyword

Fetch customer

Fetches an existing customer by name or email address. You can choose to create one if none are found.

Send private channel message

Sends a message to the selected private channel

Send public channel message

Sends a message to the selected public channel

Set channel topic

Sets the topic for the selected channel

Send direct message

Sends a direct message to the selected user

Update profile

Updates the profile information for the selected user

Fetch user - By name

Fetches the details of an existing user by name

Create channel

Creates a new public channel

Fetch user - By username

Fetches the details of an existing user by username

Create reminder

Creates a new reminder

Fetch user - By ID

Fetches the details of an existing user by ID

What is Teamwork Desk?

Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.

What is Slack?

Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Sales Director, Artico

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CEO, Lakeside CNC Group

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Technical and Operations Head, TruAct

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