Integrate Zendesk with ChatBot
Send information between Zendesk and ChatBot automatically, without writing any code, using Zoho Flow.
Build your own integrations between Zendesk and ChatBot
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Supported triggers and actions
Integrate Zendesk and ChatBot using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
User created
Triggers when a new user is created
Entity created
Triggers when a new entity is created
Story created
Triggers when a new story is created
Segment created
Triggers when a new segment is created
All Actions - Actions are the automated tasks
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
Create segment
Creates a new segment
Create story
Creates a new story
Create user
Creates a new user
Add segment to user
Adds a segment to the user
Create entity
Creates a new entity
Update user
Updates the details of an existing user
Ban or unban user
Marks an existing user as banned or unbanned
Update segment to user
Updates the details of an existing user segment
Fetch story by ID
Fetches the details of an existing story using ID
Fetch entity by ID
Fetches the details of an existing entity using ID
Fetch user by search parameter
Fetches the details of an existing user using search parameter
Fetch user by ID
Fetches the details of an existing user using ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
What is ChatBot?
Chatbot is an AI-driven chatbot application that can help customers provide quick and accurate AI-generated answers to customer questions.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.
Sean Rivers
Platform Evangelist, Relay Inc.
Zoho Flow is the powerhouse of Zoho One! Native app integrations inside Zoho One have their limitations, but Zoho Flow can easily address them. It has enabled me to use Zoho's applications as per my business, without making any process changes. It ensures that we can cater to more customers with the same resources. By automating our admin work, Zoho Flow has helped us save over $65,000 AUD/year.
Greg Szabo
Operations Manager, Relay Inc.
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, LMDP (La Maison des parents d’enfants handicapés)
