Integrate Zoho Desk with ActiveCampaign

Send information between Zoho Desk and ActiveCampaign automatically, without writing any code, using Zoho Flow.

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Create a new contact in ActiveCampaign whenever a new contact is created in Zoho Desk

Having precise contact details empowers your sales team to deliver timely communications to users. This flow will add a new contact in ActiveCampaign whenever a new contact is added in Zoho Desk.

How it works
  1. The flow triggers when a new contact is created in the selected portal in Zoho Desk.
  2. Zoho Flow adds a new contact, updates the details of an existing contact, or removes an existing contact from the selected list in ActiveCampaign.
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Create a new contact in ActiveCampaign whenever a new contact is created in Zoho Desk

Zoho Desk + ActiveCampaign

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Supported triggers and actions

Integrate Zoho Desk and ActiveCampaign using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Agent created

Triggers when a new agent is created in the selected portal

Agent updated

Triggers when the details of an agent is updated in the selected portal

Agent availability updated

Triggers when the availability of an agent is updated

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Time entry updated

Triggers when a time entry is updated in the selected task

Account updated

Triggers when the details of the selected account is updated

Contact created

Triggers when a new contact is created in the selected portal

Ticket approval added

Triggers when a new ticket approval is added

Ticket updated

Triggers when the details of the selected ticket are updated

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Call updated

Triggers when the details of a call is updated in the selected portal

Task created

Triggers when a new task is created in the selected portal

Task updated

Triggers when the details of a task is updated in the selected portal

Call created

Triggers when a new call is created in the selected portal

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Article updated

Triggers when an existing article is updated

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Product created

Triggers when a new product is created

Event updated

Triggers when the details of an event is updated

Ticket comment updated

Triggers when the selected ticket comment is updated

Ticket created

Triggers when a new ticket is created in the selected portal

Article created

Triggers when a new article is created

Account created

Triggers when a new account is created in the selected portal

Contact updated

Triggers when the details of a contact is updated in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Ticket created or updated

Triggers when a new ticket is created or the details of an existing ticket are updated

Event created

Triggers when a new event is created in the selected portal

Contact added to list

Triggers when a new contact is added to the selected list

Campaign link clicked

Triggers when a contact clicks a link in a campaign message. This will only run once for each unique link.

Contact tag added

Triggers when a tag is added to an existing contact

Contact note created

Triggers when a new contact note is created

Campaign starts sending

Triggers when a new campaign starts sending

Contact updated

Triggers when the details of an existing contact are updated

Deal task created

Triggers when a new deal task is created

Contact unsubscribed from campaign

Triggers when a contact unsubscribes as a result of a campaign email sent

Deal note created

Triggers when a new deal note is created

Campaign opened

Triggers when a contact opens a campaign message. This will run every time a subscriber opens an email.

Deal updated

Triggers when the details of an existing deal are updated

Deal created

Triggers when a new deal is created

Contact created

Triggers when a new contact is created

All Actions - Actions are the automated tasks

Create contact

Creates a new contact in the selected organization

Create task

Creates a new task in the selected department

Add task time entry

Adds time entry for an existing task

Create account

Creates a new account in the selected organization

Create contract

Creates a new contract for the selected account

Create ticket comment

Creates a comment in the selected ticket

Create contact comment

Creates a comment in the selected contact

Create task comment

Creates a new comment in the specified task

Add ticket time entry

Adds time entry for an existing ticket

Send email reply

Sends a reply for the specified ticket created in the email channel

Create custom module record

Creates a new custom module record

Create ticket

Creates a new ticket in the selected organization

Create topic comment

Creates a comment for the specified topic

Create topic

Creates a new topic

Create event

Creates a new event in the selected organization

Create article

Creates a new article

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Add user to group

Adds the specified users to an existing group

Create agent

Creates a new agent in the selected organization

Add tag

Adds a tag to the specified ticket

Create call

Creates a new call in the selected organization

Create product

Creates a new product in the selected organization

Remove tag

Removes a tag from the specified ticket

Mark or Unmark ticket as spam

Marks or unmarks the specified ticket as spam

Associate accounts to contact

Associates the specified account with the specified contact

Update KB user status

Updates the status of an existing KB user

Update contact comment

Updates the specified comment in the selected contact

Update agent availability

Updates the availability status of an existing agent

Update call timer

Updates the timer of an existing call

Update task timer

Updates the timer of an existing task

Update article

Updates the details of an existing article

Update agent

Updates the details of an existing agent

Update ticket

Updates the details of an existing ticket

Update contact

Updates the selected contact

Update ticket comment

Updates the comment for the specified ticket

Update call

Updates the details of the specified call

Update product

Updates the details of the selected product

Update account

Updates the selected account

Move ticket

Moves the specified ticket to the selected department

Update contract

Updates the details of an existing contract

Update ticket timer

Updates the timer of an existing ticket

Send custom channel reply

Sends reply for a ticket via the selected channel

Update topic

Updates the details of an existing topic

Remove user from group

Removes the specified users from an existing group

Edit ticket time entry

Edits the time entry of an existing ticket

Update task

Updates the details of an existing task

Invite contact to the help center

Invites the specified contacts to help center

Close ticket

Closes the specified tickets

Update custom module record

Updates the details of an existing custom module record

Fetch account

Fetches an existing account by name or ID

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch contract

Fetches the details of an existing contract

Fetch ticket thread

Fetches an existing ticket thread by unique ID

Fetch KB user

Fetches the details of an existing KB user

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch article

Fetches the details of an existing article

Fetch ticket

Fetches the details of an existing ticket

Fetch custom module record

Fetches the details of an existing custom module record

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch call

Fetches the details of a call based on the selected field

Fetch event

Fetches the details of an event based on the selected field

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch task

Fetches the details of an existing task by ID

Trash ticket

Moves selected ticket to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Create campaign

Creates and sends a new campaign

Add tag to contact

Adds a tag to an existing contact

Create tracked event

Creates a custom website or application event

Add contact to automation

Adds a contact into an automation. If unavailable, a contact will be created and added

Create contact note

Creates a note for the specified contact

Add note to deal

Adds notes to the selected deal

Create deal

Creates a new deal

Create contact

Creates a new contact

Update deal

Updates an existing deal

Update contact

Updates an existing contact's details

Fetch contact

Fetches a contact by email address

Fetch deal

Fetches an existing deal by title

Search tag

Searches for an existing tag using name

Fetch user

Fetches a user by email address

Fetch automation

Fetches the details of an automation by name

What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

What is ActiveCampaign?

ActiveCampaign is a marketing platform that helps you send campaigns, design newsletters, automate channels, and close deals faster. You can segment emails, add dynamic data, perform split testing, and manage your text-messaging marketing.

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Owain ap Rees

Sales Director, Artico

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

Siddharth Ahuja

CEO, Fabricroot

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