Integrate Freshdesk with Identity360
Send information between Freshdesk and Identity360 automatically, without writing any code, using Zoho Flow.
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Enable the user in universal directory in Identity360 when a new contact is created in Freshdesk
Integrate Freshdesk with Identity360 using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically enables the user in universal directory in Identity360. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow enables the user in universal directory in Identity360.
Enable the user in universal directory in Identity360 when a new contact is created in Freshdesk
Freshdesk + Identity360
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Supported triggers and actions
Integrate Freshdesk and Identity360 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Create user
Creates a new user
Enable user
Enables the user in universal directory
Disable user
Disables the user in universal directory
Update user
Updates the details of an existing user by ID
Fetch user
Fetches the details of an existing user by ID or email
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Identity360?
Identity360 is a unified identity platform that helps enterprises manage workforce IAM with features like SSO, MFA, role-based access, and detailed reports. It centralizes identity and access management, ensuring security, scalability, and compliance.
Build comprehensive workflows using
Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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