Integrate ServiceDesk Plus Cloud with Zoho Practice
Send information between ServiceDesk Plus Cloud and Zoho Practice automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceDesk Plus Cloud and Zoho Practice
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Zoho Practice using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request approved
Triggers when an existing request is approved
Project task created
Trigger when a new task is created in project
Release status updated
Triggers when the status of an existing release is updated
Project member added
Triggers when a new member is added in project
Request created in template
Triggers when a new request is created in the selected template
Project task worklog created
Triggers when a new project task worklog is created
Change status updated
Triggers when the status of an existing change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Project task updated
Triggers when an existing task is updated
Project updated in template
Triggers when a project is updated under selected template
Project task comment added
Triggers when a new project task comment is added
Notification sent
Triggers when a user sends a notification
Milestone created
Triggers when a new milestone is created
Note created
Triggers when a new note is created
Request task worklog created
Triggers when a request task worklog is created
Milestone updated
Triggers when a milestone is updated
Milestone comment added
Triggers when a new comment is added in milestone
Release updated
Triggers when the details of an existing release are updated
Request worklog created
Triggers when a new request worklog is created
Release note updated
Triggers when an existing release note is updated
Requester created
Triggers when a new requester is created
Project created
Triggers when a new project is created
Request updated
Triggers when the details of an existing request are updated
Problem created
Triggers when a new problem is created in a template
Request task updated
Triggers when the details of an existing request task are updated
Change created
Triggers when a new change is created
Release note created
Triggers when a new release note is created
Release task updated
Triggers when a release task details are updated
Task closed
Triggers when a task is closed
Change updated
Triggers when a change is updated
Project created in template
Triggers when a new project is created in selected template
Project updated
Triggers when a project is updated
Release created
Triggers when a new release is created
Request task created
Triggers when a new request task is created
Asset created
Triggers when a new asset is created
Release task created
Trigger when a new release task is created
Request created
Triggers when a new request is created
Project comment added
Triggers when a new project comment is added
Client updated
Triggers when details of an existing client is updated
Task updated
Triggers when an existing task is updated
Task created
Triggers when a new task is created
Custom module entry created
Triggers when a new custom module entry is created
Custom module entry updated
Triggers when an existing custom module entry is updated
Client created
Triggers when a new client is created
All Actions - Actions are the automated tasks
Add milestone comment
Adds a new milestone comment
Create problem
Creates a new problem
Create request
Creates a new request
Send Notification
Sends a request notification
Associate request with problem
Associates a request with a specific problem
Associate release with problem
Associates a release with a problem
Create release note
Creates a note for the selected release
Create release task
Creates a new task in a release
Create technician
Creates a new technician
Add solution
Adds a new solution
Associate release with change
Associates a release with an existing change
Create release
Creates a new release
Create request task worklog
Creates a new request task worklog
Create request worklog
Creates a new request worklog
Create requester
Creates a new requester
Create project task worklog
Creates a new project task worklog
Create request task
Creates a new request task
Create milestone task worklog
Creates a new milestone task worklog
Create milestone
Creates a new milestone
Add comment
Adds a new comment to a project, milestone, or to tasks under a project or milestone
Create request note
Creates a note for the selected request
Create project task
Creates a new task in a project
Create change
Creates a new change
Create project
Creates a new project
Add project member
Adds a new project member
Update request
Updates the details of an existing request
Update technician
Updates the details of an existing technician
Update requester
Updates the details of an existing requester based on ID
Update release task
Updates the details of an existing release task
Update project task
Updates the details of an existing project task
Update problem
Updates the details of an existing problem
Update project
Updates the details of an existing project
Update change
Updates the details of an existing change
Update milestone
Updates the details of an existing milestone
Update Release
Updates the details of an existing release
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Fetch project by ID
Fetches the details of an existing project by ID
Fetch release task
Fetches the details of an existing release task by id or title
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Find a request attribute
Fetches a request attribute by its name
Fetch release
Fetches the details of an existing release by its id or display id or title
Fetch project task
Fetches the details of an existing project task by ID
Fetch request by ID
Fetches the details of an existing request by ID
Fetch release attribute
Fetches the details of release attributes by name
Fetch request by internal ID
Fetches a request using its internal ID
Fetch requester
Fetches the details of an existing requester by email address
Fetch solution topic
Fetches a solution topic by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch problem
Fetches the details of an existing problem by ID
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change UDF attributes
Fetches the user-defined field (UDF) attributes of a change by name
Fetch milestone
Fetches the details of an existing milestone by ID
Fetch release UDF attributes
Fetches the user-defined field (UDF) attributes of a release by name
Create client
Creates a new client
Add user
Adds a new user
Create task
Creates a new task
Update client
Updates the details of an existing client
Update task
Updates the details of an existing task
Fetch task
Fetches the details of an exiting task
Fetch client
Fetches the details of an existing client
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
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