Integrate Freshdesk with ServiceDesk Plus On-Premises
Send information between Freshdesk and ServiceDesk Plus On-Premises automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a note for the selected request in ServiceDesk Plus On-Premises when a new contact is created in Freshdesk
Integrate Freshdesk with ServiceDesk Plus On-Premises using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically creates a note for the selected request in ServiceDesk Plus On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a note for the selected request in ServiceDesk Plus On-Premises.
Create a note for the selected request in ServiceDesk Plus On-Premises when a new contact is created in Freshdesk
Freshdesk + ServiceDesk Plus On-Premises
Update the details of an existing change in ServiceDesk Plus On-Premises when a new contact is created in Freshdesk
Integrate Freshdesk with ServiceDesk Plus On-Premises using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically updates the details of an existing change in ServiceDesk Plus On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow updates the details of an existing change in ServiceDesk Plus On-Premises.
Update the details of an existing change in ServiceDesk Plus On-Premises when a new contact is created in Freshdesk
Freshdesk + ServiceDesk Plus On-Premises
Build your own integrations between Freshdesk and ServiceDesk Plus On-Premises
Connect Freshdesk and ServiceDesk Plus On-Premises with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and ServiceDesk Plus On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Request updated in template
Triggers when an existing request is updated in the selected template
Request updated
Triggers when the details of an existing request are updated
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Create problem
Creates a new problem
Create request note
Creates a note for the selected request
Associate request with problem
Associates an existing request with the specified problem
Add solution
Adds a new solution
Create request
Creates a new request
Create change
Creates a new change
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Update solution
Updates the details of an existing solution based on its ID
Update change
Updates the details of an existing change
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch change
Fetches the details of an existing change by display ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is ServiceDesk Plus On-Premises?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >With Zoho Flow as our integration engine, our productivity has increased at least five times. In some departments, it’s closer to ten.
David Mallo
CTO, Nexivo
Zoho Flow is a versatile and user-friendly platform that enables seamless integrations at a cost-effective price. Using Zoho Flow, we save at least $35,000 and over 3,500 hours in a year.
Pablo Silva
System Administrator, CASIOPE
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes.
Toto
Technical Engineer, CASIOPE
