
Integrate Zoho Desk with 850+ apps
Create business workflows for Zoho Desk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Zoho Desk workflows


Create Zoho Desk tickets for new JotForm submissions
Online forms are a great way of finding out what your customers need, and this Flow helps you act on their responses more efficiently; whenever a form is submitted in JotForm, it creates a ticket in Zoho Desk.
How it works


Create Zoho Desk tickets for new JotForm submissions
JotForm + Zoho Desk


Create tickets in Zoho Desk for new product reviews in Trustpilot
How it works


Create tickets in Zoho Desk for new product reviews in Trustpilot
Trustpilot + Zoho Desk


Create Zoho Desk tickets for new/low score Wootric response
Every time a response with a low score is received in Wootric, this flow automatically creates a ticket in Zoho Desk. This way, your team can immediately follow up every time you receive negative feedback.
How it works
1. A new response is received in Zoho Desk.
2. Zoho Flow executes the following tasks automatically:
a. Checks if the score of the response is below the specified threshold.
b. If (a) is true, fetches the corresponding contact from Zoho Desk.
c. Creates a ticket in Zoho Desk.


Create Zoho Desk tickets for new/low score Wootric response
Wootric + Zoho Desk


Create tickets in Zoho Desk for new refunds in Zoho Checkout
How it works


Create tickets in Zoho Desk for new refunds in Zoho Checkout
Zoho Checkout + Zoho Desk


Receive ClickSend SMS messages for new tickets in Zoho Desk
Each time a new ticket is created in Zoho Desk, this flow sends you an SMS via ClickSend helping you attend to new requests much faster.
How it works
1. A ticket is submitted in Zoho Desk.
2. Zoho Flow sends the ticket details in an SMS via ClickSend.


Receive ClickSend SMS messages for new tickets in Zoho Desk
Zoho Desk + ClickSend


Create stories in Clubhouse for new tickets in Zoho Desk
How it works


Create stories in Clubhouse for new tickets in Zoho Desk
Zoho Desk + Shortcut


Create GitHub issues for new tickets in Zoho Desk
Use this flow to escalate support tickets to your tech team automatically. As soon as a new ticket is created in Zoho Desk, the flow automatically creates a new issue in GitHub.
How it works
1. A new ticket is submitted in Zoho Desk.
2. Zoho Flow creates a corresponding issue in GitHub.


Create GitHub issues for new tickets in Zoho Desk
Zoho Desk + GitHub


Send emails via Gmail for new Zoho Desk tickets
This flow saves the time that you spend switching between the two apps to communicate about support tickets. Once set up, the flow sends you or your teammates a message via Gmail for G Suite for each new ticket submitted on Zoho Desk.
How it works
1. A new ticket is created in Zoho Desk.


Send emails via Gmail for new Zoho Desk tickets
Zoho Desk + Gmail for G Suite


Create new Zoho Desk tickets for Google Calendar events
How it works


Create new Zoho Desk tickets for Google Calendar events
Google Calendar + Zoho Desk


Create Gro CRM contacts from new contacts in Zoho Desk
How it works


Create Gro CRM contacts from new contacts in Zoho Desk
Zoho Desk + Gro CRM


Create MailChimp subscribers for new Zoho Desk tickets
Identified a new customer through your help desk? Using Zoho Flow, you can now add them to your mailing list automatically. This flow creates a new subscriber in MailChimp each time a ticket is created in Zoho Desk.
How it works
1. A new ticket is created in Zoho Desk.
2. Zoho Flow creates a corresponding subscriber in MailChimp.


Create MailChimp subscribers for new Zoho Desk tickets
Zoho Desk + Mailchimp


Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI
How it works


Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI
Zoho Desk + OpenAI


Push tagged messages from Zoho Desk to ProdPad as ideas
How it works


Push tagged messages from Zoho Desk to ProdPad as ideas
Zoho Desk + ProdPad


Send Slack channel notifications when Zoho Desk ticket is updated
Tracking support tickets can be tricky; you never know when they will escalate, close or open. This Zoho Desk - Slack Flow can make that easier for your team. Every time a ticket is updated in Zoho Desk, Zoho Flow sends a channel notification via Slack.
How it works
1. A ticket is updated in Zoho Desk.
2. Zoho Flow sends the team a channel message via Slack.


Send Slack channel notifications when Zoho Desk ticket is updated
Zoho Desk + Slack


Create Targetprocess requests for new tickets in Zoho Desk
This flow creates a new request in Targetprocess each time a ticket is added in Zoho Desk. This way, your team members are automatically informed of new customer requests, and can also keep track of their progress.
How it works
1. A new ticket is added in Zoho Desk.
2. Zoho Flow creates a request in Targetprocess.


Create Targetprocess requests for new tickets in Zoho Desk
Zoho Desk + Apptio Targetprocess


Submit bugs in Zoho Sprints from new Zoho Desk tickets
This flow submits a new bug in Zoho Sprints each time a ticket is received in Zoho Desk. Bring important tickets to your team's attention and get them resolved faster.
How it works
1. A new ticket is received in Zoho Desk.
2. Zoho Flow submits a bug in Zoho Sprints.


Submit bugs in Zoho Sprints from new Zoho Desk tickets
Zoho Desk + Zoho Sprints


Submit bugs in Zoho Projects for new Zoho Desk tickets
This flow will save a lot of time for two of your busiest teams: the tech team and the support team. Every time a customer creates a ticket on Zoho Desk, Zoho Flow automatically submits an issue for it in Zoho Projects.
How it works
1. A ticket is created in Zoho Desk.
2. Zoho Flow submits an issue in Zoho Projects.


Submit bugs in Zoho Projects for new Zoho Desk tickets
Zoho Desk + Zoho Projects


Create a contact in Zoho Desk when a deal is accepted in Teamleader
How it works


Create a contact in Zoho Desk when a deal is accepted in Teamleader
Teamleader + Zoho Desk

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Supported triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket created
Triggers when a new ticket is created in the selected portal

Article updated
Triggers when an existing article is updated

Contact created
Triggers when a new contact is created in the selected portal

Ticket updated
Triggers when the details of the selected ticket is updated

Ticket approval added
Triggers when a new ticket approval is added

Call created
Triggers when a new call is created in the selected portal

Ticket approval updated
Triggers when the details of an existing ticket approval are updated

Contact updated
Triggers when the details of a contact is updated in the selected portal

Ticket thread added
Triggers when a new ticket thread is added in the selected portal

Agent updated
Triggers when the details of an agent is updated in the selected portal

Account created
Triggers when a new account is created in the selected portal

Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Agent created
Triggers when a new agent is created in the selected portal

Ticket moved
Triggers when a ticket is moved to a different team or department

Time entry created
Triggers when a new time entry is created in the selected task

Task updated
Triggers when the details of a task is updated in the selected portal

Event created
Triggers when a new event is created in the selected portal

Task created
Triggers when a new task is created in the selected portal

Product created
Triggers when a new product is created

Agent availability updated
Triggers when the availability of an agent is updated

Account updated
Triggers when the details of the selected account is updated

Time entry updated
Triggers when a time entry is updated in the selected task

Article created
Triggers when a new article is created

Ticket comment updated
Triggers when the selected ticket comment is updated

Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated

Ticket comment added
Triggers when a new ticket comment is added in the selected portal

Call updated
Triggers when the details of a call is updated in the selected portal

Event updated
Triggers when the details of an event is updated
All Actions - Actions are the automated tasks

Add tag
Adds a tag to the specified ticket

Create contract
Creates a new contract for the selected account

Create contact comment
Creates a comment in the selected contact

Create ticket comment
Creates a comment in the selected ticket

Create topic
Creates a new topic

Create account
Creates a new account in the selected organization

Create call
Creates a new call in the selected organization

Create contact
Creates a new contact in the selected organization

Remove tag
Removes a tag from the specified ticket

Add task time entry
Adds time entry for an existing task

Add ticket time entry
Adds time entry for an existing ticket

Create task
Creates a new task in the selected department

Create product
Creates a new product in the selected organization

Request approval for ticket
Requests an approval for an existing ticket from the specified approver

Create agent
Creates a new agent in the selected organization

Create topic comment
Creates a comment for the specified topic

Create ticket
Creates a new ticket in the selected organization

Add user to group
Adds the specified users to an existing group

Create event
Creates a new event in the selected organization

Send email reply
Sends a reply for the specified ticket created in the email channel

Create article
Creates a new article

Create task comment
Creates a new comment in the specified task

Remove user from group
Removes the specified users from an existing group

Move ticket
Moves the specified ticket to the selected department

Edit ticket time entry
Edits the time entry of an existing ticket

Invite contact to the help center
Invites the specified contacts to help center

Close ticket
Closes the specified tickets

Update KB user status
Updates the status of an existing KB user

Update article
Updates the details of an existing article

Update contact comment
Updates the specified comment in the selected contact

Update contact
Updates the selected contact

Update task
Updates the details of an existing task

Update ticket timer
Updates the timer of an existing ticket

Update task timer
Updates the timer of an existing task

Update call timer
Updates the timer of an existing call

Update contract
Updates the details of an existing contract

Update ticket comment
Updates the comment for the specified ticket

Update account
Updates the selected account

Update call
Updates the details of the specified call

Update agent availability
Updates the availability status of an existing agent

Send custom channel reply
Sends reply for a ticket via the selected channel

Update product
Updates the details of the selected product

Update topic
Updates the details of an existing topic

Update ticket
Updates the details of an existing ticket

Update agent
Updates the details of an existing agent

Fetch agent
Fetches the details of an existing agent by ID or email

Fetch product
Fetches the details of an existing product by unique ID or name

Fetch KB user
Fetches the details of an existing KB user

Fetch task
Fetches the details of an existing task by ID

Fetch event
Fetches the details of an event based on the selected field

Fetch article
Fetches the details of an existing article

Fetch ticket
Fetches the details of an existing ticket

Fetch ticket time entry
Fetches the time entry of an existing ticket

Fetch ticket tags
Fetches ticket tags using ticket ID

Fetch ticket thread
Fetches ticket thread by its unique ID

Fetch customer happiness
Fetches the happiness feedback of an existing customer

Fetch contract
Fetches the details of an existing contract

Fetch call
Fetches the details of a call based on the selected field

Fetch contact
Fetches a contact by email address, unique ID, or contact name

Fetch account
Fetches an existing account by name or ID

Trash ticket
Moves selected ticket to the recycle bin

Trash contact
Moves selected contact to the recycle bin

Trash account
Moves selected account to the recycle bin
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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